What are your shipping policies?
All of our products are made in small batches so they arrive to you fresh. Please allow us 2-4 business days to prepare your order for shipment. Shipping is free for purchases over $70. Please use the coupon code free shipping when checking out. To keep with ReNew Botanicals' eco-friendly practices, all orders are shipped anywhere in the Continental United States by United States Postal Service (USPS) Priority Mail. We have chosen USPS because the mail already comes to your door. This avoids another carrier making a delivery, cutting the carbon emissions of delivering your order. We ship all items with tracking numbers for your safety and security. We are not responsible for lost or stolen packages if the tracked shipment states it was delivered. We are not responsible for incorrect addresses.
What is your return policy?
Customer satisfaction is always our first priority and at ReNew Botanicals we pride ourselves that we create the highest quality natural skin care products. In order to give you an opportunity to try our products, we offer a travel/introductory kit of all our products. If you are unsure please purchase this kit before ordering full-sized products, as we regret that we are unable to accept returns, unless the product you purchased is defective or an error was made by us in filling your request. In case of damages or incorrect merchandise, please email us within 48 hours of delivery with a photograph depicting the damage. Once we review your order and the cause of the damage or determine the incorrect item or items, we will take the necessary steps to replace your order free of charge. (Please do not ship products back to us.)
What form of payment do you accept?
ReNew Botanicals accepts most credit cards through Stripe. Credit card information entered in the site is secure and safe. We are unable to accept phone orders at this time. If you have any questions about placing an order, please email us at firstname.lastname@example.org.(Please note this form of payment is for online purchases and not for services received at the studio)
What type of packaging do you use and is it eco-friendly?
All of our containers are recyclable glass except our eye serum which is in an airless pump bottle.
In addition to the recycled glass we do not use any unnecessary packaging. Your products come wrapped in a box made from recycled paper right here in the U.S. as does the package filler. Shipping materials are either reused or recycled bubble wrap, paper or biodegradable starch packing peanuts. Please re-use these materials to send any of your packages
What is the shelf life of your products?
The shelf life of our our products is generally 10 months when stored in a cool, dry place.You may refrigerate products to lengthen shelf life. When using products in jars please use the spatula provided or you increase the risk of contaminating your products. Please do not leave products in the shower or tub area. Aside from safety concerns, moisture and heat can comprise the integrity of the product and allow mold or bacteria to form.